1. For the full use of smart watch need to install and register in ELARI SafeFamily application on your smartphone 

2. SIM card Installation

  • Power off the device and remove the SIM slot from the device
  • Put on the nanoSIM card with the metal contacts facing up
  • Insert the SIM slot into the device


Impotant note: if your SIM card has a PIN code request, it must be turned off before installation into KidPhone 4GR. The steps are:

1. Place your SIM card into your phone first

2. Go to menu with SIN card settings

3. Choose option to turn off PIN code request

4. Save this setting to your SIM

5. Take out SIM card from the phone and insert into KidPhone 4GR


Also, please make sure the SIM card can connect to the internet, receive test messages, support incoming calls. KidPhone 4GR supports 2G: 900/1800, 3G: 2100/900 WCDMA, 4G (B1/B3/B7/B8/B20)


 3. Turn on the smart watch

When turned on for the first time, the watch will automatically download and install the latest software. Wait for the installation to complete (the watch may restart several times).


  • When the smart watch detected a SIM card with a positive balance and mobile Internet, you will see the interface as in the picture below:
  • If SIM card is not installed correctly, has a negative balance or is not connected to the mobile Internet, you will see the interface as in the picture below:

 4. Сonnecting the smart watch to ELARI SafeFamily application

  • After detecting SIM card, you will see a QR code on the smart watch display
  • Open ELARI SafeFamily application-Settings-Add Device-Scan-point your smartphone camera at the QR code:


After you scan QR code, the message “Added” will appear on the smart watch display

In ELARI SafeFamily application need to add the information about your child, SIM card mobile number which is installed in the smart watch.

Note: SIM-card number must be added in the international format without spaces, brackets and dashes

After add the information the smart watch will be ready to work.


Link to user guide ELARI KidPhone 4GR - click here

You can find answers to other questions in our knowledge base - click here

You can ask your question to our support team - click here